Bill investigation

UPL will appoint a dedicated account manager to oversee your contract and be your central point of contact. All utility bills will be re-directed to UPL, so the only bills you receive will have been thoroughly checked and recommended for payment. We refer to these as ‘clean bills’.

All errors will be dealt with by our experienced investigation team, who will examine any issues and resolve them promptly on your behalf. Your account will be put on hold by us to avoid non-payment penalties.

Issues dealt with include:

• Estimated consumption
• Out of contract rates or tariff charges
• Climate change levy fees or non-fees
• Incorrect meter readings

Whatever the issue with your bill, we will not pass it to you for payment until we are satisfied that every penny has been correctly charged.

During the early stages of our bill investigation service we will begin to develop a profile of your entire site portfolio to ensure that you are only being invoiced for the sites that you own. Many larger organisations find that they are often unwittingly paying for sites which they are no longer responsible for, but have not had the time or resources to check in detail. Our service ensures that not only will you pay just for the sites you need to, but also that any monies paid by mistake are recovered. We will also investigate half-hourly bills, validating against profile data and checking all distribution (DUOS) and transmission (TUOS) fees.

Reporting and analysis will be discussed at the start of the contract and is a standard and integral part of our bill investigation service. All of our reporting systems are bespoke and include approval files and query logs. We will only provide the data and details which you require and all data is retained so that historical reporting can also be provided. This proves invaluable when benchmarking, for example, a new energy management programme.

In addition to the above, UPL can also provide:

• Payment files: files formatted to suit your own accounting department
• Company consumption: full report of the consumption of your whole portfolio
• Budget forecasts
• Reminder and disconnection notice handling. We can also deal with court orders on your behalf.
• Recoveries: full analysis of all bills paid for a period of up to three previous years. We will also request on your behalf any missing invoices and information to ensure you are presented with a complete analysis.